Privacy Policy

Last updated: May 25, 2026

Signature Luxury Cleaning LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website signatureluxurycleaning.com, use our web application, or engage our cleaning services.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and home address when you book a service or contact us.
• Service Information: Details about the cleaning services you request, scheduling preferences, and special instructions.
• Payment Information: Credit card or payment details processed securely through our third-party payment processor (Stripe). We do not store your full payment card details on our servers.
• Device & Usage Data: IP address, browser type, device type, pages visited, and time spent on our website. This data is collected automatically through cookies and analytics tools.
• Communications: Messages you send us via text, email, or our contact form.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide, schedule, and manage our cleaning services
• To communicate with you about appointments, confirmations, and follow-ups
• To process payments and send invoices
• To improve our website, services, and customer experience
• To send promotional offers (only with your consent; you can opt out at any time)
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party tools that help us operate our business (e.g., payment processors, scheduling software, analytics).
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Your Rights Under the CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request what personal information we have collected about you.
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at [email protected] or call (650) 619-3504.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Google Analytics (GA4) to understand how visitors use our site.
• Advertising Cookies: Google Ads conversion tracking to measure the effectiveness of our advertising.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, customer records are retained for up to 3 years after your last service.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: (650) 619-3504
• Website: signatureluxurycleaning.com

Signature Luxury Cleaning LLC — Serving Silicon Valley & Peninsula, CA