Terms of Service

Last updated: November 2026

1. Service Rates

All service rates are calculated based on property type (apartment, house, or townhouse), number of bedrooms and bathrooms, square footage (for houses), and service frequency. Final pricing is displayed in the app before booking confirmation. All cleanings are performed by a team of two professionals.

2. First-Cleaning Rate

Your first cleaning includes a one-time first-cleaning rate: +25% for Regular Cleaning and +15% for Deep Cleaning. The first visit is always the heaviest, and one of the owners works alongside your team. Move-in/move-out, post-construction and spring cleaning have no first-cleaning rate. From your next visit you pay the standard rate, as long as you keep a regular schedule (see section 4).

3. Frequency Discounts

New clients who choose recurring service receive the following discounts applied to every visit:

4. Keeping Your Regular Price

To keep your regular price, each cleaning needs to happen within 1 month and 1 week (37 days) of the previous one. If more time than that passes, the first-cleaning rate applies once again (+25% for Regular Cleaning, +15% for Deep Cleaning) to bring your home back to standard, and then your regular price returns.

5. Cancellation Policy

Cancel or reschedule free of charge up to 48 hours before your appointment. Cancellations within 48 hours of the scheduled service are subject to a 30% fee of the service total.

6. Same-Day Bookings and First-Time Appointments

Same-day bookings are subject to a +20% urgency fee based on availability. First-time clients: Monday to Friday, appointments start at 2:00 PM; on Saturday and Sunday, any time slot is available. Sundays are reserved for first-time cleanings.

7. Overtime (7:00 PM Slot)

Appointments in the 7:00 PM slot are subject to a +15% overtime fee.

8. Contact

For questions about these terms, contact us: